Refund policy

Return & Refund Policy

At Devadara, we take utmost care in packing and delivering your brass products safely. Please read our return policy carefully before placing an order.

Returns

We accept returns only if the product is damaged during transit.

You must contact us within 24 hours of receiving the order.
Clear photos and an unboxing video showing the damage are required for verification.
Requests made after 24 hours of delivery will not be accepted.

Once the damage is verified, we will arrange for a replacement or provide a suitable resolution.

Refunds

Refunds will be processed only in cases of:

Confirmed transit damage
Product being completely unusable due to damage

Refunds (if approved) will be initiated within 5–7 business days to the original payment method.

No Returns / No Refunds

We do not accept returns for orders placed by mistake.
No exchange or refund for change of mind.
Slight variations in colour, finish, or minor marks (common in handcrafted brass items) are not considered defects.